1. Initial Booking Amount
- The initial booking/token payment made by the client is the first step towards connecting with a paralegal expert.
- This amount secures the client’s slot for a detailed discussion and preparation of a comprehensive timeline and stage‑wise fee plan.
2. Refund Before Plan Approval
- Until the stage of receiving and approving the final budget and service plan, the client may request a refund of the initial booking amount.
- In such cases, a nominal administrative fee of ₹199 will be deducted, and the remaining balance refunded to the client.
- Refunds will be processed within a reasonable time frame, subject to payment gateway timelines.
3. Stage‑Wise Payments After Plan Approval
- Once the final budget and plan is mutually approved between the client and the service provider, the client releases payments stage‑wise.
- Each stage is fully controlled by the client, ensuring transparency and minimizing disputes.
- Payments are linked to specific milestones, and services for each stage commence only after the client authorizes payment release.
4. No Refunds Post Stage Commencement
- After a stage has commenced and payment has been released, refunds are not applicable for that stage.
- This ensures fairness to both the client and the service provider, as resources and expertise are allocated once a stage begins.
5. Dispute Resolution
- While the stage‑wise payment model ensures that disputes are almost nil, if any disagreement arises, the matter shall be governed by the General Terms & Conditions.
- Disputes will be resolved through arbitration, with the seat of arbitration in Mumbai and the law applicable being Indian law under Mumbai jurisdiction.
6. Amendments
- These Terms may be updated periodically to reflect changes in law or service practices.
The latest version will always be available on our website.